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z2 rotation problem

tomislav1
Visitor

z2 rotation problem

Hello guys i read about this before but i can't fix this. My phone won't rotate and when i take pictures they rotate in the album. I try safe mode, factory reset and it didn't work. Pls help, ty
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6 REPLIES 6
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Uliwooly
Expert

@tomislav1

Does your phone has a magnetic case?

Phy
Legend
Legend

Try using Sony PC Companion to repair the phone.
http://support.sonymobile.com/gb/tools/pc-companion/
orion3105911
Visitor

Check autorotate in quick settings, turn it on, to be able to rotate screen.

tomislav1
Visitor

Ty guys but phone just get fix by itself, i don't know how but it's now working fine
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Uliwooly
Expert

@tomislav1

Probably an app acting up 

John-BR
Visitor

Hi @tomislav1

Welcome to the community.

The first thing I would suggest with the speakers is checking to see if this is a potential hardware problem. To use Xperia Diagnostics

Go to Settings > About phone > Diagnostics.

Tap Test device.

Select the Gyroscope

Follow the on-screen instructions.

If it fails the test have a chat with your contact your Local support team as it will need to be serviced.