IMEI is invalid

[0508112063]

hi good day i was trying to register my xperia Z3 compact online but it says that my IMEI is not valid. tried both in mobile and desktop. pls help

[Christofer]

Hi,

Please make sure that you are entering the IMEI number without any hyphens ( - ), it should be entered with only numbers. Otherwise, could you send me a PM with your IMEI number and I'll check from here?

[kreacher]

i send this imei no.  and it says not valid IMEI... The Chrger slot and SD card slot cover is loose.. i bought my z3 compact for only 2 weeks... help me to fix it.. what should i do?

[Jake-SonyXperia]

Hi kreacher,

Welcome to the community,

There should be no requirement for you to add the IMEI to the website for a warranty claim, simply call the Sony Mobile Customer Care line, they will be able to help.

Use my signature below.