Z2 not working with earphones

[TBMTRO]

Hello, I recently got the xperia z2 about two weeks ago and it wasn't until recently that I tried using it for music that I discovered that the phone doesn't seem to play the audio into my headphones, it doesn't seem to recognise it at all when I plug it into the 3.5mm jack.

It did at first work the first few days, although glitchy but now it doesn't seem to respond to being plugged in at all.

Could this be a software issue? Between the times that I've used the jack for feeding audio my phone was still on an earlier version of android OS when it worked.

[TBMTRO]

Hello, as default the phone is set to Noise Cancelling, tried it with the other options and it doesn't seem to make a difference.

[dandy63]

Hi, thats a pity.......if i was you i would take it to where you purchased it & take your headphones also to let them test it & see if they suggest a return, if you cant do that then you would have to contact your nearest Xperia Care.......out of interest, are you using the Walkman app for your music or a 3rd party app? Whichever one you use i would try a different Music App & try that or can you delete/reinstall the Walkman App????

Worth a try......fingers crossed 

[TBMTRO]

I've tried using walkman as well as spotify to see if either would work, unfortunately neither one of them work. It would seem it's more likely a hardware issue rather than a software one, I don't see why there should be a problem in just returning it and asking for either a new one or for them to do some sort of repair on the 3.5 port as I've barely had the phone for two weeks. I'll give the store a call in the morning to see if they can replace it or fix it somehow, thanks for all the help!

[dandy63]

That's a pity we couldn't get the problem figured out.......make sure you explain all you have done to them as probably the first thing they will say is 'try different headphones/settings/software update' etc etc.....

Good luck & keep us informed with what happens....:smileysmileythumbsup:

[TBMTRO]

I will! Thanks.

[Judit]

Hi, I have just bought this phone and didnt work with the earphone I got with it... Took two days but I altered as : Settings - Sound - Audio accessories : Other.... My only problem is, that it is not loud enough Can it be a problem or I just have to get used to it? Thank you for answering