z1 problem turning off

[turn]

After downloading some app."Pulse measure",where you put your finger on the camera and it shows beats per minute of your pulse,then it lagged,my camera crashed,camera not found,camera busy etc.I tried to turn my phone off or leload it,by it doesnt work.So i wait till my battarie became low,sorry for my english,and only after it was full low,my z1 turned on,and camera works BUT now,i cant turn my z1 off or reload it,only pressing hold button+up volum 5 sec help to switch it off.Help

[_alexdon_]

You have to perform a software repair using PC companion.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable.

[turn]

Omg can someone explain it in russian,i need to backup my phone and it will delete all my storage,right?

[_alexdon_]

Yes,that will happen.You need to perform a software repair,easy steps.