Z1 no stop rebooting

[Zoske]

Dear all,

I have buy the brand new Sony Xperia Z1 today, and I was so happy to unbox it and finaly turn it on.

Every was fine and work well with the update of the app, and software (Android and walkman).

I have use it for 1 hour, with the usual reading news and email trough the wifi.

And now the Z1 is no stop rebooting, always more quicker than the reboot before and getting hot aswell. I have made a hard reboot and turn it off.

And wait 1h to turn it on. the same phenomenon occurs... I'm very disappointed by this, and i don't realy want to wait a long time to use this Z1

Regards,

Zoske

[gwhispererz]

Hi, it could be a software issue, try repairing phone software with Update Service.

http://www.sonymobile.com/gb/tools/update-service/
This process will erase phone data completely.

Don't forget to mark correct answer as Accepted Solution.
If you find the post helpful, press Kudos.

[Zoske]

Ok I test this solution and look forward to you if it's working well

Thank you any way

[gwhispererz]

Let us know how it goes. Good luck!

Don't forget to mark correct answer as Accepted Solution.
If you find the post helpful, press Kudos.

[Uliwooly]

Connect your phone to the wall charger (not dock) > press and hold power & volume up for about 5 seconds > let it charge for 30min > you could update your phone 

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[Zoske]

The solution give me hope to fix this probleme!!

Everything is reboot, and I must redo the all welcome process.

But still the same after the process of update... the Z1 reboot again and again!!

Still very desapointed, and what  thing i can do more to fix it

How a Smartphone so expensif could be like this after few hours of using??

Sony don't do some stress test before seling to the consumer

[gwhispererz]

Send phone to your local Service Centre to have it checked.

http://www.sonymobile.com/global-en/support/contact-us/

[Zoske]

More than that, I have return back the Z1 to the shop and switch to a brand new one!!

But I still afraid about the Sony product now!! And wonder if I'll make the update or not now!!

I read a lot of problems comes with the last update...

What do you think about it?

Regards,

Zoske

[gwhispererz]

No idea, I don't own the Z1.

However I have reasonably good experiences with all my Sony phones.

[MUSHARAB]

Sony Products are known for their Build Quality & Beatiful design. Something that sony should get very serious about:

1. Image Processing

2. Optimizing Battery Life

3. After Sales Service (India)