Z1 Compact does what it want, help!!

[Morri_94]

Hallo,
My Xperia Z1 Compact makes sometimes not what i want. It opens files or something else from alone. I dont know why. Can someone help me pls

[Jake-SonyXperia]

Hi Morri_94

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

With the information supplied, I can advise that this can be due to a mutitude of things, such as third party applications. I suggest you first try removing any applications that you have recently installed or updated to see if this helps resolve the problem.

If this does not help the issue, you can always Backup the handset using PC Companion or the Backup& Restore application within the device. After this has been done, perform a Factory data Reset.

Menu > Settings > Backup & reset > Factory Data Reset.

Let me know how you get on.

I apologize for any inconvenience this may cause.

---

Don't forget to mark posts that answers the topic as Accepted Solution. 
If you find any post helpful, press Kudos.
What are your thoughts about this forum? Let us know by doing this short survey.

[Morri_94]

Should make a Backup and then a factory reset? I understand it right? And After the reset i get the Backup to Phone?
Thx for ur fast help

[Jake-SonyXperia]

That's correct, back the device up first, and then perform the factory reset, then perform a Restore using the Backup & restore application.

No problem, I am glad I can help.

---

Don't forget to mark posts that answers the topic as Accepted Solution. 
If you find any post helpful, press Kudos.
What are your thoughts about this forum? Let us know by doing this short survey.

[Morri_94]

Ok i will do it, if it does what it want next time. Have you a answer why it do it?

[_alexdon_]

You might have a battery saver or a task killer.

[Morri_94]

No i have no task Killer or battery saver

[_alexdon_]

Do you have a 3rd party screen protector applied?

[Morri_94]

I have a Display protector from mumbi

[_alexdon_]

Try and remove the protector,see how it goes.