Xperia Z touchscreen issue

[Holly65]

Hi, the touchscreen on my Xperia Z decided to fail completely on NYE.  Its only 13 months old and wasn't dropped before it failed.  Sony are saying to send it for repair but I need the IMEI number?  Only problem is, is that I can't get into the phone to get this to send it off.  Any advice please?

[Uliwooly]

@Rockburner

Or you can use a USB OTG cable and use a mouse to unlock the phone. 

[Rockburner]

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@uliwooly wrote:

@Rockburner

Have you pulled the flap under the SIM card cover?

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My phone is a Z - there is no flap. (at least - not that I can find, and my fingernail is now broken).

OTG cable en route.

[Rockburner]

For those who find this thread:

The IMEI number is actually printed on the outside of the Xperia Z.

At the base, where there is a barcode and it says "Made in China C6603" etc.... the next number (with hyphens) is the IMEI number. 

Hope that helps someone.

[Uliwooly]

@Rockburner

You are correct, I was thinking about my Z1 and not my Z. Do the IMEI number match? the one on the back and if you dial the service number?

[Rockburner]

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@uliwooly wrote:

@Rockburner

You are correct, I was thinking about my Z1 and not my Z. Do the IMEI number match? the one on the back and if you dial the service number?

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They certainly do for me.

Albeit the number on the case has a couple of hyphens in - but compared to the internal record displayed on screen the number is identical.