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Xperia M5 front camera

Milic003
Visitor

Xperia M5 front camera

My front camera dosen't work. I try factory reset and repair work Sony PC companion and nothing happened.
It work first 10 day and I turn that app in camera bought camera in same time and front camera is dead now.
11 REPLIES 11
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Uliwooly
Expert

@Milic003

I'm sorry to hear that, contact your Local support as it could be a hardware issue, does it work while on safe mode ?

what about Settings > apps > all > camera > clear data > restart the phone?

Milic003
Visitor

I try safe mode and also clear everything and didn't help. I try in one store and they told me no way, they didn't won't open Sony phone because Sony have problem with camera in almost all model and they say better to sell this and buy iPhone or Samsung
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Uliwooly
Expert

@Milic003

I wonder how much commission they are getting from samsung and apple to make such ridiculous claims. 

Milic003
Visitor

I just wona good phone, I buy always Sony, smart watch and everything from Sony, but I'm disappointed now, I buy almost the best phone from Sony and after 10 day my 13 mpix front camera it's broken... Now I need to pay that because I don't have warranty on amazon... Samsung it's probably better
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Uliwooly
Expert

@Milic003

Did your Local support Xperia care told you that you have to pay? 

Milic003
Visitor

I didn't go in Sony store to ask them, but I don't have warranty on this cellphone? I buy sim free on amazon.
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Uliwooly
Expert

@Milic003

Contact Amazon regarding this, they might be able to help you, was this phone "new" or used? I don't think you should assume that this is a Sony problem since it was bought through Amazon, with that said, have you unlocked the bootloader? dropped the phone? exposed the phone to water, rain, etc?

Milic003
Visitor

Not dropped, no water and rain. It's in perfect condition. I buy them new. Sony put this cellphone on market and I buy them after two day. I was in USA and o buy this cellphone there, now I'm home in Europe in Serbia. On this say was since NO WARRANTY now I need to pay repair and probably buy Samsung or iPhone. I don't think repair will be chief because it's latest Sony model M5 with 13 Mpix front
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Uliwooly
Expert

@Milic003

How were you able to buy the M5 here in the USA? 

http://eshop.sonymobile.com/us/phones/

it's not available here

which store did you bought it from?