Xperia Fan

[Jogendra602]

Hi,

I am a sony device fan using multiple sony devices specially smart phone!

Since 5 months I m experience some problem with my Xperia Z2 mobile handset it has suddenly stop working , sometime during the call its stopped. Earlier I thought there may be some ear cancer issue, I leaved it.

But the main problem is that it got reset and back to startup setup window, erased all internal and external micro SD card data without any prior warning alert.

I have reported this issue to authorized service center and they tested the device and told me its working properly but still I have same issue it got reset thrice in a month.

Let me tell you the complete story: Today mooring I went to my relative, when I was leaving from home, I called them will reach you in 40 minute pls came down stair , bcz I m coming first time. Once I reached there and try to called him I found that my hand set was in startup mode, I got surprised! How does it happen? Finally I had to back to home connected my device with the Wi-Fi and install the contacts again than I was able to call him and told them complete story.

You can amaze and co-relate the important of data if it got lose at the last moment. How do I believe it? To mart devices where I paid more than 40,000/ to brought it and it does not full fill my fundamental needs.

Hope you guise has understand my problem and will give me a positive response soon!

Thanks ,

Jogendra Singh

[Thommo]

Several things to consider - You had or have a security app on your device and you also have a pin code which was entered wrong X amount of times which will like Apple products auto erase all data or consider that you may have a virus which some don't believe exist which will also do this

[Jogendra602]

I really appreciate your comments, at the first time I thought there may be some mistakes done by me that’s by it got reset but the second time I was very conscious, keeping my handset for ways never put it in my pocket, always using auto sleep  feature on 15 second and enabled strong authentication digital pin protection.

Is there any utility where I can analysis the problem and pin point the root cause?

Thanks!

jogendra