wi fi don't turn on

[Cesc]

I have a lot of problems with this phone but the most expensive is the wi fi! I tried to restart, reinstall the software, and changed the configuration but the problem continues, the wi fi dont turn on and i cant see the networks available anywhere! When I press the switch to turn on there changes but seems like blocked

I'm so tired to solve this problem and i'm thinking to move after 6 year whith this company. Thanks in advance for your help

[Jake-SonyXperia]

Hi Cesc,

Welcome to the community,

In such a case, honestly I can only really advise that you speak with Sony Mobile Customer Care within your region, this sounds like hardware.

I do apologize for this inconvenience.

Use my signature to get the contact details.

[Cesc]

Hi Jake, thanks for you reply

Do you know about some tool to check if the hardware works defectly before take the phone to customer care? sometimes the wi fi turns on after a restart for a while. Thanks a lot in advance.

[Jake-SonyXperia]

The only tool would be the diagnostics tool within the device.

Menu > Settings > About Phone > Diagnostics > Phone Tests > Wifi

This should some indication as to the state of the Wifi component.