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Urgent!!! - PCC "backup not compatible"

eloaark
Visitor

Urgent!!! - PCC "backup not compatible"

I've just done a factory reset to make my ICS run more smoothly. Before that I successfully backed up all files relevant to me on PC Companion. However, AFTER the reset I am unable to restore the files!

When I plug my phone in and then click on 'backup and restore', there are no restore items at all in the list. As soon as I plug out my phone, though, I can view the file I restored! When I click it and then proceed to plug in my phone again, this message pops up:

What the hell is going on?! I really need to have at least my contacts restored asap...

I'd be very grateful if anyone could help me!

19 REPLIES 19
eloaark
Visitor

Capture.PNG

Sorry, the image didn't show in my first post for some reason

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Uliwooly
Expert

that's quite odd, did you flashed your phone (flashtool)?

on your PC access your gmail > contacts

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

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Uliwooly
Expert

for future reference

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

eloaark
Visitor

No, I got the official update through PCC. I have a UK Three branded phone with SI 1262-0723.

In my gmail account I only have my email contacts

eloaark
Visitor

I can access the .dbk file manually. Is there a way to insert it into my phone or at least read it? I have tried to rename it to a .zip file but it doesn't change the filetype... just adds a .zip to the title... -.-

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Uliwooly
Expert

http://filetonic.com/blog/2010/02/23/open-dbk-file/

http://www.dbkfile.com/

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

Rado77
Visitor

But it's interesting problem...after backup and making Factory reset is restore not working... Thinking_Face

eloaark
Visitor

I cannot view the file with 7zip or winzip and phoneminer doesn't work either...

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Uliwooly
Expert

indeed, I don't rely on it I rather use other alternatives.

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522