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Unresponsive screen

clarificationsn
Visitor

Unresponsive screen

Hello! I have had an Xperia Z1 for about a year and a month now, and sometime around this Christmas I had to replace the touch screen (twice) and the back glass (once) because they had cracked.

I am still having issues with the touch screen, as it becomes unresponsive daily and I have to do a soft reset each time to get the phone to register my touch commands again (it works fine while connecting a mouse to it). It also distorts the text on various applications, making it sort of italic and fuzzy - this is also a display problem, since if I try to take a screenshot of the phenomenon the text is fine. I cannot find anything common between the times the screen malfunctions (not low battery, full RAM, overheating, malware, etc.)

I am looking for a more permanent fix to these issues than a daily soft reset. I should mention that the phone was bought second-hand and the screen changed at the place I bought it from originally (the screen it had then was working relatively better, with no freezing). If anybody has experienced this before and would have some suggestions I would appreciate it very much!

1 REPLY 1
Hampus
Champion

Hi,

To me, this sounds more related to the hardware. But have you tried any troubleshooting such as using the phone in safe mode or perhaps performed a software repair using PC Companion?