Unlocking

[Craig666]

Trying to unlock my aqua so I can use any network sim card and been told I need to flash the phone as there is (0) next to sim lock settings I have the unlock code from network provider just need to know how to do it

[_alexdon_]

Flashing won't help. You need to contact your Local support in order to reset the counter. See this thread:

/t5/Xperia-E3/sony-xperia-e3-zero-attempts-hard-lock/m-p/1086375#M1981

[Craig666]

Contact local support they told me to download a software fix but still no different

[Uliwooly]

@Craig666

Perhaps you asked or they understood something else. you have to tell them that you want the SIM lock code so you can use it with a different code.

They probably thought that you were locked out of your phone and needed a code to unlock it, which they suggested to reset the phone. 

[Craig666]

I have a code from my network provider but when putting in another sim it dosnt ask for a code

[Uliwooly]

@Craig666

The code can only be acquired either by your carrier/network or online, perhaps if you borrow a SIM card from a different carrier.

[Craig666]

I have a different carrier sim and it isn't giving me an option to input a code when input it in the phone I got the code from my carrier but just no option to put it in anywhere

[Uliwooly]

@Craig666

If you have flashed the phone maybe that could be the reason. 

[Craig666]

Not done anything to the phone is virtually brand new

[Uliwooly]

@Craig666

You will have to contact your network regarding this