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May 2015
May 2015
top screen not responding
I bought Z3 abt 2 months ago from a local dealer shop, they import Sony products from Dubai, as they say! So, I went swimming nd the I got droplets of water on my phone, I had checked the seals, they shut tight. I went to the shop, have a friend working there. So I told him what happened, and some other guy working there tells me, Its not waterproof its just water resistant u can't go swimming with it. So as he said is Sony fraud? I have used many other Sony products they are at the best quality. This other guy just doesn't want me to get warranty I think. Anyway so I gave the phone to my friend he said he' ll try to get the warranty for it. I bought the phone with warranty n yet he says he'll try. After a few days I called him to know whats happening, he said my phone is sent to Dubai for warranty. A few days later he says my phone is water damaged, everything is working fine but the top of the screen abt 150 pixels isn't responding. He said they'll try to change the display n see if it works. He also said I have to pay for it if it works. Lastly got my phone few days back, display isn't changed, top of the screen isn't working. Back panel seems badly pasted. I don't think the official Sony centre would do this kind of unclean job. I haven't paid any money, he said it cannot be fixed. So I just want to know if what I'm saying is wrong or right. As I live in Nepal, I don't think theres a official dealer or a service centre. So my questions are,
Is there a way to know if my phone was really sent to the Dubai service centre?
Do I get warranty for it or not?
Is my phone fixable?
Is there a way to know if my phone was really sent to the Dubai service centre?
Do I get warranty for it or not?
Is my phone fixable?
20 REPLIES 20
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May 2015
May 2015
It was abt 3ft. The phone never touched the pool floor. About repairing, the shop I bought from is not official dealer of Sony, they sell all kind of phones from different companies. I gave them the phone they said they sent it to Dubai to claim the warranty.
Is there a way to know which country was this phone manufactured with serial no. Or imei no.? Or us there a way to know if this phone was sent to Dubai or not.
Is there a way to know which country was this phone manufactured with serial no. Or imei no.? Or us there a way to know if this phone was sent to Dubai or not.
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May 2015
May 2015
Contact Sony directly, I already gave you the link
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May 2015
May 2015
Yup just sent anemail to support site in India. Closest country to mine, maybe they can help.
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May 2015
May 2015
If I get a proof from Sony that they haven't received the phone for repair, I'll b able to talk to the shop owner. I will know if they are fraud or not.
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May 2015
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May 2015
May 2015
Yea ok. I'll let you guys know how this will turn out.
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May 2015
May 2015
Well I the support team couldn't find out anything as they don't have vast info on other countries. Checked out UAE site, couldn't send form for support.
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May 2015
May 2015
I guess the only way for me to repair this phone is by going to Sony at Kathmandu, but the warranty won't be valid here.
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May 2015
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May 2015
May 2015
Got mail yesterday stating they could help me out. So now all I need is some detailed information about where n when the phone was sent for the warranty. Due to recent earthquakes at my area, the shop is closed. So I need to eait for sometime.
Will update again if anything comes up.
Will update again if anything comes up.