SW2 Firmware upgrade process stuck

[omidmr]

After upgrading to the latest version of firmware (SmartWatch 2 SW2 v1.4.54) my smartwatch restarts and try to install firmware... but it stucks at latest seconds of it's installation progress.

What can I do then?

Thanks

[Uliwooly]

I can see the picture now, I would retry the update process (SUS) 

[gpszkit]

I have exactly same problem. SW2 is just a piece of junk at the moment! 😞 Please, help us.

[omidmr]

I try to recover my broken SW2 with dfu-utils, but it returns this error:

Error: Only DfuSe file version 1.1a is supported

What can I do?

[Uliwooly]

Stop by your local Sony

http://www.sonymobile.com/global-en/support/contact-us/

[omidmr]

mine is not there!

then?

[Johan]

I'm sorry to hear that.
I suggest that you raise this with your local support team to how to proceed with this in the best possible way.

E-mail: questions.ir@support.sonymobile.com

[omidmr]

Thanks.

Sending an email for them.

[gpszkit]

I was told by Polish Sony support to send my watch to them. Unfortunately it means, that I'm unable to use it for a month as this is the time service has to repair or replace the device.
I'm really disappointed that software update made so much harm and there is no possibility to plug sw2 to computer and restore default software at home...

[Queen]

I´m from México and I Have the same problem, I, read you And was incredible that I,ve to bring my watch to warranty for a Software upgrade. It´s a lot of waste time.

[omidmr]

@Johan, they didn't response yet!

Whats your idea? Why there isn't any public software to fix this issue?