I noticed that the camera picture on my phone was slanted and all pictures I took looked slanted. you notice this most when taking pictures of horizons, landscapes, sunsets etc. (note rotating the phone slightly does not account for the slant - there is something fundamentally wrong with the hardware)
I sent it for repair with Vodafone who reinstalled the software and returned it to me a week later saying it was repaired. it clearly wasn't - all you have to do it take a picture of something that it flat (zero degrees) to notice the image is sloped. A table or a flat window ledge works). Its very obvious. Vodafone offered a replacement phone (not a Z2) whilst mine was in repair but I had to refuse this as I am a heavy user of apps and files on the phone and had backed them up in a way that they could only be restored to a Z2.
Thinking that Sony would know better. I sent it to them. again it was returned a week later, software refreshed but still with the fault. Infuriated I asked to speak the escalation manger. He called back and gave me a vip escalation address to send it to so it could be intercepted and sped up. About 10 days later and after lots of chasing up on my part, they received the phone and deemed that it would be replaced (this is all on record). On Wednesday 17th September this was confirmed by both the repair centre and Sony support. On rushing home today to start up my replacement phone and set it up how I want it, I realised it was my old faulty phone (software refresh).
Throughout this whole process I've received terrible communication from Sony, and been called back once in the 3 times a call back was due. If the repair centre couldn't not understand the issue with the phone, they have had ample opportunity to contact me (I've been onto them almost daily having thought my phone was lost in the post). I am now absolutely fatigued from dealing with this wretched phone.
So having got straight onto Sony support and go through the whole process of explaining my situation for the millionth time, i was told the escalation manager would call me first thing the next day later (Friday 19th Sept). I guess I will be sending it off again and expecting to be without my phone for another 2 weeks. That will make this 1 and 1/2 months to sort out this issue with my new phone. Disgraceful Sony. Very very poor.
