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SW2 Firmware upgrade process stuck

omidmr
Visitor

SW2 Firmware upgrade process stuck

After upgrading to the latest version of firmware (SmartWatch 2 SW2 v1.4.54) my smartwatch restarts and try to install firmware... but it stucks at latest seconds of it's installation progress.

What can I do then?

DSC09007.JPG

Thanks

22 REPLIES 22
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Uliwooly
Expert

Press and hold power  for more than 10 seconds then try to update your SW2 again 

omidmr
Visitor

Thanks... but nothing happened... I did that a lot!

Press power for 15 seconds.... wait to completely turned off... then turn on... SONY logo appeared... then it stuck in update process

My watch fully charged now (I think!)

omidmr
Visitor

And I dont have "Smartwatch SW2" in SUS software Slightly_frowning_Face

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Uliwooly
Expert

Is the part were you sync with your phone or before that ?

omidmr
Visitor

I've synced my SW with my tablet...

ps: Is it your question? :-?

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Uliwooly
Expert

after you update your SW2, it will try to sync with your phone or tablet in this case, is that your issue, if you could post a picture of what you see on the SW2 after you try to install the update, it will be a lot easier to help you 

omidmr
Visitor

I'v posted a picture... it's in my first post here

It's its direct link: http://talk.sonymobile.com/t5/image/serverpage/image-id/12283iC948D67559466D43/image-size/original?v...

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Uliwooly
Expert

I can't see the picture, we have to wait for it to be approved by a moderator

omidmr
Visitor

oops 🙂

here it is: http://i57.tinypic.com/24l7foi.jpg