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patrickjones- Atlast someone else having same issue. I have exactly same problem. I have tried the repair option as well. And all sony people say is - use repair Or send handset to us.
And some experts in forum also advised to flash the handset with Kitkat. But I am sure that will void the warranty.
Spoke to Sony support and they say I was the first one to report this.Which cannt be right. So I please suggest everyone to log a call with sony support.
To be fair to the guys on cust service - they are nice and helpful. but its sony who is not doing good job..
Seriously - no more expensive smart phones. i will stick to budget ones next time..
Have you checked the Music app audio settings and checked to see if volume normalization is on which can make the volume sound low