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sp not working/wont turn on

JMCH
Visitor

sp not working/wont turn on

sp wont turn on. It is flashing a red light and vibrates sometimes, tried the reset button And charging it overnight. The phone wont connect to the pc companion. I then replaced the battery and it still dosent work. (Out of warrenty)
any other suggestions ?
14 REPLIES 14
Jake-SonyXperia
Champion

Hi JMCH,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Although the handset does not turn on, try performing a software repair with the device, this can be done even when it seems it cannot be connected to the PC.

1. Before you start you have to download the PC Companion software from PC Companion
and install it on your PC.
2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.
Note! For some models you will be prompted to do a backup prior to the update and then restore.
3. Install and open PC Companion then select Support Zone.
4. Phone Software Update.
5. Start.
6. Repair Phone
7. Continue
8. Accept data removal
9. Next
10. Wait for prepare
11. Select Phone
12. Follow the connection steps

profile.country.GB.title
Uliwooly
Expert

What if you connect your phone to a wall charger > press and hold power & volume up for 10 seconds > let it charge for 2 or 3 hours

JMCH
Visitor

Thanks 

Pressing volume up and power button dosent do anthing but I'll leave it to charge for 3hrs.

Jake-SonyXperia
Champion

If that doesn't help, go ahead with the instructions supplied above.

Keep us updated

JMCH
Visitor

Thanks 

But xperia sp will only connected to pc companion for a few seconds. So I don't have enough time to repair phone/update

Jake-SonyXperia
Champion

The repair is done with he phone turned off. There is no need to worry that PC Companion does not see the device. 

JMCH
Visitor

The phone light goes green but turns red after 1 minute so it doesnt have enough time to finish the repair 

Jake-SonyXperia
Champion

Did you try going through the process or are you still worried that you cant do it based on the LED flashing?

JMCH
Visitor

Yea thanks went through the repair process but could not finish it as phone would disconnet during the process . after that i left the phone alone for a couple of hours. wen i came the screen would turn on but was blank . After trying to turn it on a few times it has went back to flashing red light