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Sony Xperia Z1 compact proximity sensor not locking with headphones

thanos12
Visitor

Sony Xperia Z1 compact proximity sensor not locking with headphones

Hello I have a sony xperia Z1 compact with the latest android 4.4.4 and Build number 14.4.A.0.108. The proximity sensor working perfect during call without headphones (hands free) it locks the screen (going black) ear to my ear or in my pocket (I tested) ..but when I use the headphones the screen not locking niether near to my ear or in my pocket....The problem is that I talk a lot with headphones but the device remains into my pocket and the call closing or buttons are pressed e.t.c ... I talk with two other freinds and all of them have the same problem... I searched everywhere and noone mention about this bug... I am really dissapointed because I drive with my car all the time having the phone into my pockets and when I get a call every time (8/10) the call is closing or some buttons are pressed....

Anyone with the same problem?? Solution?(I tired reset - factory restore...e.t.c all versions have the same problem.

Thank you

3 REPLIES 3
profile.country.GB.title
Uliwooly
Expert

Does the phone has a protective case or film ?

thanos12
Visitor

Yes the original....but the proximity sensor works without headphones.

profile.country.GB.title
Uliwooly
Expert

Try w/o the case/film