Sony Xperia M4 Aqua Loud Speaker Faulty

[Az_Zimie]

Hello, i just bought my Sony Xperia M4 Aqua on 30/12/2015 and today 9/1/2016 my phone speaker stop working it doesn't have any sound including ringtone, message and video.

Today i brought my phone to mobile shop where i bought phone and they give my answer my phone speaker is not covered by warranty because it was broken due to high volume usage but you know what i never set or use my phone more than half of its volume and it my first time watching video on youtube on this phone.

Do i need to pay for replace my self or keep claim warranty at that shop since its clearly not mu fault?

[Uliwooly]

@Az_Zimie

I'm sorry to hear that, but you have to contact your Local support to get your device inspected.

On a side note, I don't know how you could increase the volume to a point were you damage the speaker unless you use third party apps 

[Az_Zimie]

@uliwooly

Thanks, i never download third party apps that use loudspeaker. I only download facebook, instagram, photogrid and whatsapp because that the only thing i need on my phone.

I rarely watching video but today i m watching video to view the review of the car i plan to buy.

[Curnow1]

The phone itself as well as all the components are covered by warranty and should be fixed / replaced as far as you didnt damage it. I also dont understand how could the speaker be damaged by using high volume. You should send the phone to sony directly because the person in the shop doesn't seem a electronic expert if he actually said that.

[Az_Zimie]

Thanks will try to bring my phone to sony centre

[Az_Zimie]

Hi, bring my phone to sony centre today and they replace my phone to a new set. They said 1/8 M4 Aqua got faulty loudspeaker.

[Uliwooly]

@Az_Zimie

I'm glad they were able to help you.