Hopeless is all I can say about Sony support. No one seem to be informed about my product: xperia z1. The cover to the USB port fell apart; one half stayed in the phone the other fell in my hand. Up till now nobody at Sony support can tell me what to do. I was on the line with them for 40 minutes with this issue alone. A high percentage of the staff seem sleepy or intoxicated. I made an appointment to be called back to resolve an issue and was never contacted. The chat feature on their web site is not working as of this note. I would not have purchased the Xperia if I had known how bad the support was going to be.
