Several issues

[Slasherx2]

I am having several issues with my Z3+

1) It overheats a lot causing the device to lag for no apparent reason

2) It has done a software update that failed, causing me to lose lots of data 

3) I can't seem to record video for more than 5 minutes without getting an overheating warning despite being on the lowest quality video record

4) When the video does record, it is juddery. 

6) When playing back videos, they sometimes go juddery using any video app (apart from VLC)

7) The battery is terrible compared to the Z1

I've tried two software repairs and no go.

I'm not very happy at all. I've been told I need to send my phone in for repair, but I've only had it since August. I'd rather just send it back and get a full refund and get a different phone. Does anyone know how I can go about this? According to articles online, I should be able to do this as it's having faults and isn't even 6 months old yet.

I should note I've had no problems with the SmartWatch that I bought at the same time and I love it.

[Olly-c]

So after waiting for quite some time for the Z4 I was told it would be soon in stock but called a z3plus.
£550 later the phone was mine. Instantly the phone was a disaster
1.Overheating when watching videos, using the camera for more than a few pictures
2. Battery life is just a joke compared to my z2 or z3
3. Corner protectors falling off (3of so far) and Sony telling me not to get the phone wet and protect it from dust!
4. Videos freeze and you have to tap the screen to make it move again (this happens every 10 seconds or so)
5. Backlight sometimes dims for no reason even though auto brightness is off and light is at 100%
6. Sometimes I get a call but it decides its not that important so stays silent even when all sound is on full

There is probably more things that iv just learnt to put up with, but taking in to account I paid 550 pound for this phone which clearly is not fit for sale and does not work... Should it be recalled and replaced by Sony?
They must have known it was a problem because weeks after its launch the Z5 rolls in with a media heavy launch.

[Slasherx2]

I have the exact same issues and they want me to send it in for repair. They seem to fail to acknowledge that all Z3+ will have the same problem. 

My phone is less than 3 months old and they won't give me a refund or part exchange.

Really annoyed as Sony phones are usually brilliant but their support is beyond a joke!!!

[Slasherx2]

Well I'm still no further. Sony won't refund or part exchange my phone.

I think I'm going to send it in then when it comes back with the same issues, which it will as it's a faulty chip they use in the model, take them to court and get my money back.

Not happy about this at all. 

[Slasherx2]

I've filed a PayPal claim. Let's see what happens.

[Erlangga]

I has listened sometimes will get software to clear this overheat problem...but when....??!!
please sony,clear this problem...