screen not working, currently on holiday

[Maff]

I'm currently on holiday in Majorca, today the screen stopped working, the backlight comes on but nothing displays, I'm still getting notifications. I powered it off and left it for a while, now it shows the Sony and powered by Android screens but then goes off during the next animation
Any ideas what I can do?
I was using it for 4k video recording, photos and the only means of contacting people, currently on my wife's phone using the free WiFi in reception but we cannot use it for calls or texts.

Any help appreciated

I've used the 'off' thing under the flap a few times by the way, that's the only way I can turn it off at the moment

[Hampus]

Hi,

Sorry to hear about your phone.
Since repair process may differ from market to market, you would do best by raising these questions with your local support team. They should be able to provide you with information such as status and repair time:

http://support.sonymobile.com/global-en/contactUs/

[Maff]

Cheers, but the chat people only know what I can see (device has been delivered), at work so cannot call and email takes more than 3 days for a standard copy/paste response, was hoping for people's experiences on here.

[Hampus]

I understand. Unfortunately, since repair is at a local level it's hard for us at the support forum to give updates about the repair process. Thereby, why it's best to raise these questions with your local team.

[Maff]

Apologies, I assumed this was a user forum too.

[sehnsucht]

It is!

[Maff]

Xperia Care in the UK received my Z3 last Tuesday morning. Today I received my first communication from them, my repair has been delayed.

That's all it says, no apology, no reason, no time frame.

I received nothing to say "we have received your device", I received nothing to say "keep an eye here <link> for updates", this is the first thing I have received about it.

The status of my repair is still "received" so it appears no one has even looked at it yet. If I email I get a standard replay 3+ days later, if I use online chat they know nothing.

It's 2015, it's difficult to have your camera & 4k video camera taken away from you because of a manufacturing fault, especially when you need it to record the memories of your kids, add to that how important it is to have an always connected smart device in the modern age, add to that my Android Wear watch is now useless.

The lack of updates and then the lack of detail in my only update has left me fuming today and I just needed to vent that on here.

Why a 5 month old phone that has the screen coming away from the phone, water damaged internals has not been replaced with a new handset is beyond me.

[mr_xzibit]

You'll get a refurbished model. They will not repair if it's water damaged. That's a fact.

[Maff]

Took xperia care 10 days to send me a replacement phone for the one that put a downer on our family holiday, that was bad enough, the new phone they've just sent me is faulty! NFC doesn't work at all, now I have to send this back, another £9 in postage, another week+ for them to 'investigate' meaning me paying my line rental while I cannot use it yet again. Fed up of Sony now, luckily I buy a new phone each year so I can move away from them this winter.
Not an apology or any human interaction from xperia care throughout all this trouble!