screen not working, currently on holiday

[Maff]

I'm currently on holiday in Majorca, today the screen stopped working, the backlight comes on but nothing displays, I'm still getting notifications. I powered it off and left it for a while, now it shows the Sony and powered by Android screens but then goes off during the next animation
Any ideas what I can do?
I was using it for 4k video recording, photos and the only means of contacting people, currently on my wife's phone using the free WiFi in reception but we cannot use it for calls or texts.

Any help appreciated

I've used the 'off' thing under the flap a few times by the way, that's the only way I can turn it off at the moment

[Thommo]

You would need to try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

[Thommo]

If that fails then I'm sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

[Maff]

I'm on holiday with no access to a computer, the phone is our only form of communication to back home and is our camera (we also have a Sony lens camera which needs the phone) and our video camera, can it be reset without a camera? Only been here a day and really need it working

[Maff]

I mean without a computer

[Thommo]

Sorry but I don't have a magic answer to get it working - i wish I did but without a Pc and performing a system repair then there's no way of knowing if it is a software issue or hardware

[Maff]

OK, left it powered off and in rice overnight, in case humidity affected it, this morning the screen now stays on but the touchscreen goes nuts like I'm pressing it everywhere, any ideas?

[Maff]

24 hours later, it's no longer going nuts but doesn't respond to my touch at all

[stockyvillage]

@Maff did you have the phone in the pool or the sea?

[Maff]

My phone arrived with Xperia Repair at 4:30AM yesterday, according to the site it's status is still just "received"

how long do they usually take to look at the phone to assess the repairs?
how long do they take to repair?

my screen is coming away from the phone, the phone has never been dropped or had any impact, but it was submerged in water last week which is how I discovered the porblem (the touchscreen no longer responds and the phone is no longer waterproof)

How do they usually contact the users?

I received nothing to say they had received (I expected an autmated email or something), they obviously cannot phone me on my mobile and I am working through the day so if they phone my home phone they will not get an answer.

Cheers