Satio Firmware/Support

[huggons]

Just got off the telephone to Sonyericsson in the UK. I have been informed that the statement that Jeff has made is NOT on behalf of Sonyericsson and he may have been speaking on behalf on the Dominican Republic. I am told that the below statement still applies and that Satio support has not been withdrawn. My case reference number is 88532291. I have also officially made Sonyericsson aware of the petition at http://www.gopetition.com/petitions/satio-software-update/signatures.html.

Jeff can you please explain why you have made the statement if this is not official.

Did you know that we're always improving our software? For up to 2 years after launch our software team work hard to give you the best phone experience with better performance, new features and bug fixes. Are you up to date? Select your phone from the list below to find out. Note: You may already have the latest software, depending on the date of purchase. Software updates are released at different times depending on your operator

[#2]

hi !

i think, both point of views may be correct...and official.

one - the "internal" official wording is, that there will be done nada anymore.

the second  - the "external communication" wording- is that it will be further development...due to the fact,

that there are still great numbers of unsold new satio handsets out there..that would

never get out of the box at a customer....

so I would guess, after the christmas sales, when all is said and done, it may be

that an official statement will be made, that can be 1:1 what jeff told us already.

betrayal? yes if we could proof it, but the  satio buyers will be at the short end of the stick anyways.

beware....SE products can harm your mental health and account balance due to the need of

buying a functioning phone ... at least i expect all "printed on the box" specs to be working in that

price range.

what do you think?

and if i may say so....i dont care if a sw update includes a "upload to social xyz" i expect at least

all well documented bugs to be fixed FIRST, before anything else

[Jeff]

Hi

To clear up any confusion: I reside in the Caribbean, but my office is aligned  with North America, so that is my area of high knowledge.

When posting here on the Support Forum, every comment is global unless  otherwise noted as only valid for a certain region/carrier.

The Sony Ericsson Satio will not receive a software update in the future,  as noted by Fredrik Mansson here at this link:

http://blogs.sonyericsson.com/products/2010/08/16/xperia%E2%84%A2-x10-mini-awarded-european-mobile-p...

This is our official statement that applies globally for the Sony Ericsson Satio.

[#4]

well then, that calls for complaints and refunds!

even if SE doesnt seem to care about already satio users, there are still big numbers of satios out there in stores....

the fact that SE seems to know that there are (too) many faults on the SW and FW of the phone, they wont fix it.

being aware of selling faulty goods and not ready to fix them is a crime in EU!

they just called it a day on SW updates and as i would call it REPAIR OF A FAULTY SHIPPED ITEM

the fact that SE now officially doesnt seem to repair the faults, is a reason to get a full refund, at least to european standards, cause

customers arent supposed to deal with faulty technical items as the 2 granted repair options by the producer wont happen...

so SE is shooting themselves in their own foot.

i will inform customer organisations to the fact that SE will not act to european law and

will get them into the media,

it cant be really happening, that customers get ripped off their hard earned cash, in satios case too many for what you get,

and then after thexy got the money, they just say, SORRY; ITS TOO COMPLICATED, we throw in the towel

and tough luck for the customers, guess they´ll have to buy a new phone if they want to have one, thats working properly.

and dont forget: who spreads out bad karma, will get bitten by that one himself!

i guess no pixxed off satio buyer will ever getting fooled again by SE

[huggons]

I have Spoken to Sony Ericsson UK again today to make them aware of Jeff’s reply and the statement from Fredrik Mansson. Sony Ericsson UK maintain they know nothing of this “official statement”.

Sony Ericsson UK will be looking into this and contacting me with the outcome of their investigations.

If nothing else this clearly demonstrates what a shambles the company is in. How any global brand can find itself in such a ludicrous situation truly beggars belief.

[Aimee]

Hi,

Firstly, I wish to offer my apologies for the confusion between the Support Forum and our UK Contact Centre.

I have arranged for a member of our UK support team to contact you further regarding this. They will then be able to discuss and explain the situation to you in as much detail as possible. This will all remain recorded under your ticket reference: 88532291.

[#7]

Hello.

I have Sony Ericsson Satio.

I am trying to get new software for about 6 month.

Currently running R1CA037. I know there is R2AK006.

When trying to update. Got "Your phone already have latest software".

I wrote to support team. No Answer.

PLEASE HELP.

This is my last hope...

Thanks.

[huggons]

Can you tell me when I should expect a call, as I have not heard anything as yet.

[Aimee]

Hi,

Our support team have been trying to contact you on the telephone number you provided when you contacted the Call Centre but have been unsuccessful. If you have an alternative contact number we can try, please could you send me this in a Private Message?

[huggons]

Thanks for you reply. I have no missed calls or voicemail messages, so I am not sure what number they are calling.

PM sent to confirm telephone number.