restarting miro

[thilina]

I got xperia mobile it restarts while calling..i have updated the software from sony pc companion..but its restarting yet.. Please tell a solution ..this problem is headache 2 me..thnx

[Alexander1]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I would suggest that you try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

If the behavior still persists in safe mode, you can try with another/a new SIM card. 

You can also reinstall/repair the phone software using PC Companion: 

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phone/tablet software > Press the blue link that says "Repair phone/tablet".

[thilina]

What is the different between repair and reinstall???

[thilina]

There is not problem of applications. I updated the software before 2 months. But restarting is not fixed. Is there another solution for this restart???

[Alexander1]

Did you try to start the phone in safe mode? Did you try to repair the phone software? 

Repair and reinstall is the same thing, just to different names for it. 

[thilina]

yes i repaired the phone software and problem is not fixed. there is latest update in my phone.:smileyztele:

[Alexander1]

Did you try to start the phone in safe mode? 

You could also try to remove the SD card from the phone and even try the phone without or with another SIM card. 

If the behavior still persists, I suggest that you have your phone examined by a service center. Please contact your local Xperia support team for more information:

http://www.sonymobile.com/global-en/support/contact-us/