Proximity sensor/screen issue during call

[klcleon]

My screen goes black during call as normal
But the screen can still register touches
This made me end call(via my face)several times!

Anyone else with similar issues?

[klcleon]

The latest 17.1.1.A.0.402 seems to have fixed it

or maybe I learnt to be more careful! haha

But it definitely fixed the wonky double tap to wake up!

[0-60]

Same issue even with latest firemware.

[klcleon]

Yea, it's still there 😕
Not fixed

[daphyd]

Same even after update z2 but ended up sending it in for Sony to fix today just hope it doesn't come back battered or dinged
Unless someone has had any experience

[klcleon]

I can't be bothered to take it in
I need to work 6 days a week 12 hrs a day and i need my phone for work every day
So i really dun want to send it in for afew days and have them reset everything! Then i need to set them all up again!
I hope it works for you though and if it does
I guess i might consider giving it a shot!
Gd luck anyway!

[daphyd]

Cheers
I had a fault with reception on a ip5 and sent it into AppleCare by post one phone call and next day prepaid box came that I then took to the post office
Apple received it Tuesday morning I had a replacement Wednesday morning now that's what I call service
So far I'm £7.50 out of pocket as I had to send this z2 back in a box a bought and a bag because it had a battery in then insurance on top
Sony
Sony
Sony hang your head in shame appalling customer service even Htc do it better some calls to pick it up and brings it back fixed
No money to pay on my part
Will never buy another Sony product until customers come first

[Bullerd]

Yes exactly the same. It's not the proximity sensor. That works fine. But even when the screen is turned off by the proximity sensor it still registers touch. What also happens is proximity stops working randomly, leaving it in the screen off state so when you want to end the call you have to turn the screen on to hang up. Very annoying. I'm returning phone.

[Bullerd]

I'm running xxx402 and still the same problem
and the double tap to wake is totally flakey
very poor quality Sony

[ZanderSmit]

Had the same issue, i eventually solved it by disabling tap-to-wake-up.

I realize that disabling one feature to have another work is hardly a solution,but it is atleast a temporary one, untill (IF EVER) Sony fixes it with a software update.

Try it ou and see if it works:

Settings>Display>Tap to wake up (Remove the checkmark)

Cheers

[klcleon]

That's great
Worked for me!
Since the double tap hardly ever worked anyway!
I got so used to double tap from my time with tablet z that i sometimes double tap my old xperia that doesn't have the feature.
But ever since my Z2 hardly ever worked, i have gotten used to not using it lol