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problem saving videos

luv2travel
Visitor

problem saving videos

I tried to take several videos last night of a band but each time I went to save clips of 4 mins in length to my internal storage, the phone would display flashing bars as though saving but wouldn't save (just showed the flashing bars as though trying to save) and instead lock up. I had to restart each time and consequently lost my videos. I tried various recording modes and had the same issues. I was able to take and save pictures with no issues. Does anyone have a possible solution to this problem?
2 REPLIES 2
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Uliwooly
Expert

@luv2travel

Do you have enough internal storage? any antivirus? were you recording on 4K? 

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_alexdon_
Expert

Try settings-apps-all-camera,force stop and clear data. Restart.

alexdon