Join now - be part of our community!

Power button and hard reset not working

Olenlahe123
Visitor

Power button and hard reset not working

The power button does not turn on the phone/react in any way. When I attempt hard reset I get a purple indicator light but nothing else. WIll see the Sony logo but ends there.

When attempted to connect it to the PC companion it could not detect that the phone was connected. If the hard reset (power button + volume up) shows the purple light, must mean that the hardware is still okay and connected. Any suggestions what to do?

18 REPLIES 18
profile.country.RO.title
_alexdon_
Expert

Ok.waiting.

alexdon
Olenlahe123
Visitor

Aaaand the power button still does nothing. Doesn't put the screen to sleep not wake it up. No response.

profile.country.RO.title
_alexdon_
Expert

It is hardware problem.Stop by a sony service.I am sorry:

http://www.sonymobile.com/global-en/support/contact-us/

alexdon
Olenlahe123
Visitor

But how can it still register on hard reset that power button was pressed but not there?

profile.country.RO.title
_alexdon_
Expert

I cannot tell,I am out of ideas.

alexdon
Olenlahe123
Visitor

Thanks a million for your time. At least it is turned on and maybe I can use it as an alarm clock at least.

profile.country.RO.title
_alexdon_
Expert

Anytime.You should really take your time and visit a sony service.They will help you more.

alexdon
Olenlahe123
Visitor

Through some miracle, at random point today it started working again.

profile.country.RO.title
_alexdon_
Expert

Lets hope it will not break again.

alexdon