Phonecall problem

[joonaass]

well, i dont know if here is same. but first, im sorry my bad english. But now, the problem, When i call someone i dont always hear that voice, what he/she is talking, i know she/he keep phone near ear and mouth, and talking loud.

What is problem?

What i can do or nothing? 

[xavinux]

Hi @joonaass

Please, boot your device into safe mode as explained here. If this issue is not present in this mode, that indicates a third party app is causing the problem. In this case exit Safe Mode and then un-install any third party apps you don't need and clear the cache/data for the apps you want to keep. You could try to turned off google now "OK Google detection from any screen". I´m at disposal for any question.

[_alexdon_]

@joonaass You might have microphone noise suppression enabled.

[joonaass]

How to disabled microphone noise suppression`? and what are those third party apps? im not good with phones  

[_alexdon_]

You can find mic noise suppression under call settings. Third party apps are those apps that you install from google play and are not default in your device.

[joonaass]

where there settings? 😮

[xavinux]

Hi @joonaass

You can find how to configure this in the link below:

http://support.sonymobile.com/global-en/xperiaz3/userguide/Noise-canceling/

[joonaass]

well, thanks, i check that

[_alexdon_]

Mic noise suppression is under settings-call, not accessory settings @joonaass@xavinux.

[joonaass]

oh, okei