Problem in speaker

[abdelmogheeth]

Hi,
when i updated to lolipop, my phone speaker don't active and my phone reading always headphone until rejected it also reading headphone and not listening any thing from speaker any sound ( music, video or call) , can help me?

[abdelmogheeth]

Sony Xperia zr 🙂

[Jake-SonyXperia]

Hi abdelmogheeth,

Welcome to the community,

Are you able to advise what troubleshooting you have performed so far?

[abdelmogheeth]

Hi,
I don't know what's troubleshooting steps, are you can tell me please it? Or are you can send video for it i can learn.

[Jake-SonyXperia]

Try this step first.

Menu > Settings > Apps > All > Smart Connect > Clear Data

If this does not help, can you boot the device in to Safemode and test it and let us know the result?

Safemode instructions

[abdelmogheeth]

Yes but not solved

[Jake-SonyXperia]

In this case I can only really advise that you perform a backup of the device and then a software repair to reload the device. Try the instructions below.

This is done with either PC Companion or Bridge for Mac

Here's how to run the repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

And Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.