Phone not visible in Xperia Companion

[Nessa_77]

I want to back up my phone so I can reset it but upon connecting my phone, it doesn't show up in Xperia Companion.  I've unplugged the cable both from phone and PC and restarted PC but to no avail.

Help please.

[CameronT]

@Nessa_77,

I'm sorry to hear that.

Here's some alternate back up methods you can try. I know it's a bit late now but it may help you for future back ups.

http://talk.sonymobile.com/thread/36355

[Nessa_77]

Thanks Cameron.