Phone not visible in Xperia Companion

[Nessa_77]

I want to back up my phone so I can reset it but upon connecting my phone, it doesn't show up in Xperia Companion.  I've unplugged the cable both from phone and PC and restarted PC but to no avail.

Help please.

[Qatrium]

@Nessa_77

Does a pop up on your phone appear after connecting it to PC? You should choose "MTP Transfer"

[Nessa_77]

I get no option to do anything

I ended up doing  Xperia Software Repair....so who knows what I've done 

[CameronT]

Hi @Nessa_77,

A software repair will erase your handset and re-install Android....

If you did not have a back up, I am afraid you may have lost all your information.

[Nessa_77]

I did transfer all my photos and videos, that's the main thing.

Oh well, I'll see what happens.

This phone frustrates me.

[CameronT]

@Nessa_77,

OK lucky. Your contacts are normally synced to your Gmail account too so you should be OK.

What was the main issue you were facing? Why did you need to perform a software repair?

[Qatrium]

@Nessa_77

How did you perform a software repair using Xperia Companion while you say it can't detect your phone?

[Nessa_77]

For this reason: /t5/Xperia-Z2/Unable-to-get-rid-of-video-ringtone/m-p/1109814#M37141

[CameronT]

@Nessa_77,

I see, so was the software repair successful or is it still in progress?

[Nessa_77]

I've lost everything else  Just trying to figure out how to restore things.