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Phone is dying on me

xperiasarebad
Visitor

Phone is dying on me

Posted here before on different account, phone does not stay on if it's not in aeroplane mode. If I take it out of aeroplane mode it must be charging otherwise it turns off and stays off. Even in aeroplane mode it will turn off and remain broken. I was suggested to take my sim out as it will be 'corrupted'. Yeah wrong, doesnt affect it at all, still broken. Clearly a hardware or firmware issue. I need help ergently as I am frequently away from home and therefore I cant actually use my phones basic functions because it's so awful.

13 REPLIES 13
xperiasarebad
Visitor

Seeing only: Phone software update, Accessories software update, Recycle your phone and Xperia Care?

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Uliwooly
Expert

Running the software repair on PC Companion:

1. Install and open PC Companion then select Support Zone.

2. Phone Software Update.

3. Start.

4. Repair Phone

5. Continue

6. Accept data removal

7. Next

8. Wait for prepare

9. Select Phone

10. Follow the connection steps

xperiasarebad
Visitor

nope just deleted lots of my data and did nothing. Oh it reinstalled all bloatware. Nice. Any other help?

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Uliwooly
Expert

@xperiasarebad

Contact your local Xperia Care, that's a hardware issue not software.