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People I call say they can hear themselves

nol
Visitor

People I call say they can hear themselves

Not present in every call, but most of them the party I call say they can hear their own voice, and I have to resolve the issue by using the speaker.

Why is this?

17 REPLIES 17
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_alexdon_
Expert

That's strange, I don't have the Z5c but I hope by tomorrow to have an answer for you.

Until then, can you just check safe mode please?

alexdon
iasion
Visitor

The problem does not exist in safe mode, but is present in a factory reset phone. So it is probably one of Sonys apps that are causing it.

Found this thread on XDA where a guy got a replacement phone which did not have the issue: http://forum.xda-developers.com/z5-compact/help/people-call-hear-t3217500

So its probably a combination of faulty hardware and some app.

ashishsingh007
Visitor

I had this issue several times and I can confirm this is not a phone issue but a network related issue from your career side. I had this issue with nokia, sony, samsung and even black and white phones
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_alexdon_
Expert

I also got a feeling you might have a hardware issue. Could you contact your Local support?

alexdon
ashishsingh007
Visitor

But whenever I had this issues where people listen to themselves or sometimes I listen to myself. This only lasted for one or 2 calls at max.
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_alexdon_
Expert

@iasion Now I got a clear reply that you cannot turn off mic noise suppression in Z5c. But you should contact your local sony team.

alexdon
caltex
Visitor

Hi All,

I bought Sony Xperia Z5 Compact from UK.

I completed all the settings on the phone with a big ambition and ever since I have noticed echoes in all my calls.

So I researched, readed, applieded, I consulted to Sony and  tried what I need...

I'd try the following:

 

* All call setting changes

* SIM Card changes

* Different Phone Calls

* Accessories (Headphone and Audio Output runing smoothly)

* Safe Mode

* Factory Reset

* Diagnotis tests (All OK)

* And Repairing with PC Companion (v 5.1.1)

 There is no "Microphone noise suppression" and "Speaker voice enhancement"

But the result is still the same.

I think there are two options:

1 - Need to be sent for repair. (But at the moment I'm living in another country)

2 - In fact, this is a software issue and need to wait for the new version of this software

Thank you,

iasion
Visitor

I now got the phone back from the repair and now the problem is even worse. The eco is louder and also the phone seems to pick up lots of ambient sounds... So now its time to repair it one more time and another 2 weeks without the phone... Well done Sony, no wonder your mobile division bleeds money and that Sony are thinking about selling it...