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My phone was updating and my battery depleted and wont open

Omnishot
Visitor

My phone was updating and my battery depleted and wont open

Hello i need help it seems i cant find this problem anywhere i did a hard reset after that i updated my phone but i was to clumsy to not see the battery was depleting now it battery is depleted and the update failed and when i tried to charge it it says something about caution Need help 😕

7 REPLIES 7
CameronT
Champion

Hi @Omnishot,

Welcome to the community.

Can you please provide us with the exact error message it says, or preferably a photo of it?

Omnishot
Visitor

the software update failed make sure your phone is connected to the computer thats what it says repently

CameronT
Champion

@Omnishot,

And when you connect it back the process does not re-initiate?

Omnishot
Visitor

it wont read it 

CameronT
Champion

@Omnishot,

You will have to perform a software repair in that case. It should fix it up for you.

Omnishot
Visitor

as i can see it needs 80% but mine is depleted do it still?

CameronT
Champion

@Omnishot,

You should try to charge your phone if you can first, yes.