MW600 does not power on

[#1]

I have two MW600 headsets and both of them do not power on. When plugged into the charger, the battery icon shows that both devices are fully charged. Resetting the devices by holding the phone and power button simultaneously does not work. I have also tried charging the devices overnight, but nothing has worked.

I previously had one of the devices hang while powered on and paired with a bluetooth phone, but that issue fixed itself when I let the battery drain on its own for a few days and recharged it.

Please advise if the devices need to be returned for replacement.

[Sam]

Unfortunately there is not a lot of troubleshooting we can do if the device will not respond to pushing the power button. With this being the case I would have to advise that you return the product for assessment.

[#3]

The following method fixed one of the two headsets temporarily, but the fix only lasted for a few minutes. It appears that my devices have battery issue.

(However, thanks to pyromosh for the suggestion below.)

1. Plug the MW600 into the charger. Keep it plugged in for a minute or two.
2. Hold the power button as you normally would to power the device on or off.
3. While still holding the power button, unplug the charger from the MW600.
4. Continue to hold the power button. In a few seconds the MW600 should power on normaly.
5. Once the MW600 powers on, plug the charger back in and recharge it until the battery icon animation stops.
6. Unplug and enjoy until it dies again.

[#4]

i'm facing the same problem!..

tried the work-around, btu still can't switch on my MW600.

SE, please help...

[#5]

Sony Ericsson has not been helpful. They basically asked me to contact the seller I bought the products from. So here I am with two useless Sony products.

Based on my recent experience with Sony, I am not sure I will be eager to buy another product from them in the future.

[Aimee]

If you are unable to return the product to your seller, I'd recommend speaking with Sony Ericsson support in your region in order to arrange an examination of the products.

[#7]

It's basically useless to attempt to contact Sony customer support. I tried to get this resolved several times over a period of a few days and I kept getting transferred between two different departments.

[#8]

Hi Sony Ericsson I have exactly the same issue, it seems to be a baterry batch problem. I wait for your advice.

Regards,

Robert

[#9]

hi guys,

i've send my MW600 unit to the nearest SE service center in Kuala Lumpur, and less than 1 week, i received a call that my unit is ready to be collect. Suprisingly, when i collect my unit, i get the NEW MW600!... super nice!

[#10]

Same to me, I already tried everything described above, but the device is still dead. Please advice, what I should do next!

Thanks and regards, Harald Niederhuber