Most of Apps are disappeared , unfortunately google play has stopped

[M_TaherZakaria]

 I switch on my Z1 (Lollipop) today after long time it was switching off.
The mobile acting like it upgrading the firmware.

Then, unfortunately google play has stopped error appears several times.

Most of Apps are disappeared although I can found all of them in settings> apps> all.
Google play store one of these apps, I tried to clear its data but the icon still hidden.

Most of apps and features not working well, and shuting down with google play has stopped error message.

It seems that i have to repair, but i wont to loss my data.

is there any solution for this issue?

[yankeeee]

Please try to force restart the phone 

Try to clear data and cache to gogle playstore

1-From your Home screen, tap the Application screen icon. 
2-Find and tap Settings > Apps.
3-Swipe to the All tab.
4-Find and tap Google Play Store.
5-Tap Force Stop> Tap Clear cache.
6-Tap Clear data.

also try to perform a software repair if the problem still exist through pCC

[Thommo]

You could try booting into safemode then backing up your files then perform a system repair

How to boot into Safemode

/t5/FAQ/How-to-boot-your-phone-into-safe-mode/td-p/348008

Performing a system repair using PC Companion - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

[M_TaherZakaria]

---

@yankeeee wrote:

Please try to force restart the phone 

Try to clear data and cache to gogle playstore

1-From your Home screen, tap the Application screen icon. 
2-Find and tap Settings > Apps.
3-Swipe to the All tab.
4-Find and tap Google Play Store.
5-Tap Force Stop> Tap Clear cache.
6-Tap Clear data.

also try to perform a software repair if the problem still exist through pCC

---

I did your steps and the play store icon appeard but asking to check the connection although the internet works fine !! 

[Uliwooly]

@TiTo

how fast/slow is your connection?