keeps connecting to Internet while disabled

[martina11]

Hi .my m2 keeps using mobile Internet connection, 3g or 4g, even when i have it unabled. Its a problem because im being charged for this. When i have WiFi Its ok. But then i go out and the mobile data is automaticly turned on. i have already turned it off But it connects anyway. Could you help me? Thank you.

[Uliwooly]

@martina1

Is your phone network branded/locked to a carrier? 

[Phy]

Try Clearing the SmartConnect app data.

How to clear data on apps.
From your Home screen

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the SmartConnect app.
5. Tap Force stop > Clear data.
6. Restart the phone

[martina11]

Yes it is, but they said that is my Phone s problem..

[martina11]

Thanks phy i Will try that!

[Phy]

You can boot on safe mode and check if you experience the same issue.

How to boot on safe mode.
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

[Uliwooly]

@martina1

I was about to suggest safe mode, but then again, if your phone is locked to a carrier, it could be that they created this bug when they modified the software. 

As you know Sony release the update and then carrier/networks modify/add bloatware, settings, etc and then release the update. 

[martina11]

Thanks to all of you. Unfortunateley, none of the solutions has worked. I´m going to try taking it to some techical service. I´ll tell you if they give me any other solution. 

[Uliwooly]

@martina1

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