ITIn-call volume suddenly very low

[Juiceboxphantom]

The in-call volume on my 8 month old Z3 Compact has suddenly gone very low, with no apparant reason (haven't dropped it/damaged it, haven't got it wet). The earphone works fine when I perform a sound test and with the WhatsApp call function, just not with the actual phone app. I can just about hear the other person when inside a quiet room, and it's unusable outside. I've tried factory reset and booting in safe mode, but neither seem to have worked.

Sony want me to send the phone off to a repair place, but I'm worried they will quote me an outrageous price (will this be covered by my insurance?) or I'll have to spend £20 to get my phone back. I've also read forums where people have said their phone has returned in worse condition.

Anyone else had this issue? 

EDIT: I also tried backup/software reset and it didn't seem to work.

[Jake-SonyXperia]

Hi Juiceboxphantom,

Welcome to the community,

In this case you could back up the handset and  then perform a software on the handset, this may resolve the issue  rather than getting it in for repairs.

Software repair instructions

[Juiceboxphantom]

I tried that, but it doesn't seem to have worked. 

[Jake-SonyXperia]

Did you use the device without restoring the data first or have you not restored the data?

[Juiceboxphantom]

Yeah, I backed it up first and have synced that data back onto the phone. It's also been updated to the latest software.

[Jake-SonyXperia]

Can you try using the handset without restoring the data to the device, this will help determine if the handset is being affected by something on the backed up data.

[Juiceboxphantom]

Hey,

I tried this and it seems to be exactly the same volume (i.e still very low). 

I requested a repair from Sony for my device, but I still have not recieved an email re: packing instructions. 

[Jake-SonyXperia]

Did you contact them via email or via call? if you did via email, then I suggest you call them and advise accordingly. You can use my signature below to find contact details.

[Juiceboxphantom]

I did it through support on the My Sony site. Where you add your serial number and your address and then they email you. I also emailed today saying they never got back to me

I'll give them a ring tomorrow and see what they say over the phone. Hopefully something will get sorted.

[Jake-SonyXperia]

I hope it all works out for you. Keep us updated