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Issues with Z3+

Amer-K
Visitor

Issues with Z3+

First of all, shame on you for removing my post on the battery problem I faced on Z3+

Issues I face with Z3+ that made me regret buying it:

1- battery drains so fast compares to Z3, even battery has a slight drop in capacity but I doubt it stays for even a whole day. It goes down up to 2-3% in 1 min even less time.

2- very annoying overheating problem even when browsing the net.

3- device does not stand for 75% of the day if LTE is on.

4- Display in Z3 is better in low light.

5- Camera shuts down in 1 min even 4k is not used.

6- problem in notification and ringing sound is back, I do not hear my phone if it rings or I get a message even the volume is up to the max. I do not know that I get a message if the notification light is not on.

7- phone is not slim at all, it is same thickness as Z3.. IPhone 6 should be 6.9 mm, when I put it next to Z3+ it is much slimmer than Z3+. When I put Z3+ next to Z3 it is same exact thickness..

Actually I see it a downgrade of Z3.. It is a minus more than a plus..

At least solve the heat, notification and battery drain probs pleasee!!
45 REPLIES 45
JB2015
Visitor

I have same issues as everybody else.

Most annoying is the overheating problems.

I chatted with a consultant at Sony that was NOT aware of the heating problem.

He asked me to check the version number of the phone.

My version number is: 28.0.A.7.24.

He said that that version was the latest and i quote: 

"That is the latest version, in this version we have limited heat generation while using some functions. Note that Xperia Z3+ is a high performance device which will under some circumstances generate extra heat while doing tasks which require a lot of processing, such as photographing. But if the issue occurs very frequently you may ask your retailer you help you in sending your device in to a service center for examination."

Bla.....

Device is now at a service center knowing that it most likely won't help.

So much money wasted!

UPDATE:

--------------

The store i bought it from talked to a Sony-guy that said:

Most likely the phone has a "pre software" installed which is causing the problems. And if one update Android to 5.02 or newer it would solve the problem....

The Sony guy also said: If you use your phone with a lot of video and camera apps it will shut down. But that is to protect the phone........whaaaaaaat???

Come on Sony, seriously?

UPDATE NEW 7. AUGUST 2015

Just got my Z3+ back from service. Still same camera problems. Can't use it to shoot pictures or videos.

Repairman mentions in his report that no issues was found and the camera behaves normally.

It's normal for the camera to shut down to cool of. Hmm...

Never ever experienced that with other phones and i guess that's to expect in 2015 where all smartphones are equipped with a very good and functional camera, even for cheap phones. But not for Sonys flagship phones.

Well, what's your opinion. Is this what to expect from a brand new flagship phone?

I shot a video with my brand new iPhone 6, just 5 minutes after getting the Z3+ back.

Link to video: http://www.beepme.dk/elgiganten/z3plus.mov

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Uliwooly
Expert

@JB2015

There's no need to create duplicate posts.

JB2015
Visitor

Where exactly do you @uliwooly see duplicate posts?

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Uliwooly
Expert

@JB2015

On your previous post that was removed, it was a new thread, you can continue posting here. 

Thanks

Jr8
Visitor

I have a z3+ rev 4 in the UK
HD video closes in seconds if I used YouTube or chrome before,
If not lasts for a minute or two
Slow motion also less than a minute
Have repaired with PCC, also reset the phone many times but nothing good
Tags (1)
Ashick
Visitor

Z3+, One of the worst flagsip model.

RimazFlyil1
Visitor

HI i have so many problems on my Z3+

1 . My phone get heat so much . even i was on the call and surfing web . 

2. it get freeze all the time .

3. my all applications icona and that entire row shows under neath the  bottom icon tray (Home , back, recent apps)

4. sometimes when i call someone i cant here anything or they cant here anyting but call is answerd .

i tryed reseting my phone and doing repire through pcc. and done the software update as well,

nothing working after doing software update i have reset and done the repaire through pcc as well. no luck any solutions please???

i had Xperia S, T, Z,Z1, ZUltra, Z2, Z3 never had a issue like this , please help

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Uliwooly
Expert

@RimazFlyil

Your phone getting hot it's normal, have you contacted your local Xperia Care to get it checked?

http://support.sonymobile.com/global-en/contactUs/

Also, does this occur while on safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

RimazFlyil1
Visitor

i didnt contact the sony yet. i seen on xda after updating to new firmware and repire by pcc thire phone are working fine no more heating issue even while 4K recording . i have try booting in safe mode its same .. 

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Uliwooly
Expert

@RimazFlyil

Keep us updated.