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Inbox/Gmail notifications not working

sehnsucht
Visitor

Inbox/Gmail notifications not working

Noticed a little while ago that some emails I was waiting for were sitting in Inbox (the app) all along. I've done some troubleshooting (reboot, clear cache, clear data, bouncing the notification settings in the app, bouncing sync).

In the end I uninstalled inbox and enabled gmail and went through all the above with that but no difference. Test emails, as well as genuine ones are all turning up immediately but I get no notification on the notification bar, led, no sound/vibrate etc.

I've tried in safe mode - same thing. I've turned priority mode on and off too.

Any ideas what I can try next? I did finally get the latest sony update a couple of days ago and I can't be certain this has worked properly since then (Inbox, which I quite like, is set to not notify me for the majority of emails i get.

Perhaps it's somethign related to my account rather than the apps/phone, although I took a quick look and I could't say what that might be.

7 REPLIES 7
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Qatrium
Expert

I heard that removing your Google account, restarting phone, the adding it again might fix this problem.

sehnsucht
Visitor

Thanks, gave that a go, but no dice.  

Got home and tried a few other devices which were all fine, so not an account problem. Factory reset fixed it.  

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Uliwooly
Expert

Do you have stamina mode on? are the other notifications working?

@sehnsucht

sehnsucht
Visitor

Factory reset!  Whoosh! All gone!  All working now. Before the factory reset:

No stamina mode.   Facebook messenger, hangouts worked fine.   Audio fine.  Same problem on both wifi and 4g.  Very odd.  I'm putting it down to the recent sony update (23.1.a.1.28), as before then it was fine.  I did a factory reset after 5.0.2, but not after 23.1.a.1.28, so perhaps it's related to that?  

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Uliwooly
Expert

So it's working now?
sehnsucht
Visitor

Er, yes. The factory reset fixed it; it's all working now.

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Uliwooly
Expert

Probably an app acting up, glad to hear that it's working now.