HELP PLS

[#1]

My x8 somehow cant connect to public wifi i.e mc donalds, starbucks etc. but it connects perfectly fine to my router at home..can anyone tell me how i could connect my x8 while i'm using the public wifi ?

[Francis]

Hello PriscillaTham

When you try to connect to public wifi what error message or notification do you get?

Are you trying to connect to password protected wifi's or to open public ones?

This will help me get a better idea on the issue.

Francis.

[#3]

I get "unable to connect to the newtork" everytime when I'm trying to connect to the public ones.

[Francis]

This would happen if you try password protected wifi's.

When you tap on the wifi you want to connect to what do you see on the screen.. (what does it ask?)

Francis.

[#5]

It's just keep obtaining adress and ended up unsuccessful connected to the network. example : i can't even connect to starbucks and mcdonald public wifi to access the internet

[Francis]

Ok...well I think it's better if you do a Phone Software Repair: Here are the instructions:

Run the Pc companion Software

Turn the phone off and disconnect it from the computer

1. No matter what the program says do not connect the phone until you complete step 9

2. In the welcome screen if asked click on start, Next you will be shown what media go offers, click on "next" then you will see a presentation on what support zone offers, click on "Finish"

3. In the next section from "support zone" and "media go" new select "support zone"  and click on start.

4. On the next page select "Software update" and click on "start"

At this point if you get an error stating that "unable to install update components" or "server is busy" Please proceed to step 12

5. The program will say that there is no phone connected and will ask you to connect but disregard that and instead choose the option to "repair Phone".(the program will issue you a warning on the content that you will lose during the update)

6. Choose the option to continue.

7. After that, the program will download the necessary information (5 to 6 minutes) and it will present you with a list of phones.

8. Choose the Phone from the list (close to the bottom of the list)  click on the icon for the phone and then click on "next"

then you will see a new section telling you how to connect the phone. (don't connect it yet)

At this point the phone must be off and disconnected from the PC.

9. Connect the cable to the PC not to the phone, then follow the instructions on screen to connect the phone, if done correctly the program will say "the update of your phone has started..." (in some cases a message of  "Installing drivers" will appear before the message of "the update of your phone has started..."  is shown.)

10. If you failed to follow the steps correctly the phone will turn on and it will request that you "Proceed with the following steps, slide down the notification bar", If this happens disconnect the phone from the cable, turn it off and repeat from step 9).

11. If the PC Companion proceeds correctly wait for the update to finish and follow instructions on screen.

Dear customer,

12. If "unable to install update components"

1. Close Pc companion

2. Install Java from: http://www.java.com

3. start Pc companion again and try to do the software unlock process once more.

Let me know how the unit behaves after finishing up the update.

If it remains the same you might need to send it in for an evaluation.

Best Regards

Francis