headphones not ditected after update Xperia Z2

[Sannalarsson]

After I updated my phone to lataste version mycket phone doesn't find my headphones.
My headphones work fine in other divices and I have tried other headphones to..

I have cleard all data from smartconnect and uninstall and re install it, but it doesn't work..

[_alexdon_]

Have you tried the sound enhancements suggestion? If still not working,you may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[dandy63]

@Sannalarsson The Headhone selection feature i mentioned is a new feature that was added with the 4.4.4 update......for instance i use Marley Headphones & have to select General in the selection.

Worth a try.......if you do a quick search thru the Forum this Headphone detection problem since the last update seems to be affecting quite a few people BUT not everyone, follow @alexdon advice & try the repair but do a search of other peoples posts also & have a read of possible solutions :smileysmileywink:

[Sannalarsson]

I don't find sound enhancements so I have'nt been able to trie that suggestion

[Sannalarsson]

ok! Will be back and tell if something of this has worked 👍

[Sannalarsson]

Have done the software repair and it's still dont work.
On headphone settings I have on geniral..

[_alexdon_]

In this case,you should have the device examined at a sony service:

http://www.sonymobile.com/global-en/support/contact-us/