Headphone socket intermittent problem

[umernall]

On my Z1C I have noticed in the last few days that when I plug in eaphones, the sound still comes out of the speaker and not the headphones.

Sometimes, plugging and unplugging the earphone a few times fixes the problem, sometimes it does not.

However, rebooting the phone always fixes the problem - for a while at least anyway. But once I disconnect and reconnect the problem can occur again, until I reboot.

The fact that reboot fixes the problem suggests a software/firmware issue rather than hardware - does that make sense? Also, I dont recall ever having this problem before this most recent firmware upgrade which I only applied a few weeks ago.

I did a search on the forum and see someone else reported this too, but it was dated before the latest firmware release - which does not make sense to me.

Anyone else seen this since the latest firmware?

Thanks!

[umernall]

Contacted Sony Support who recommened a Software Repair - but also advised a backup as the repair wipes the memory.

Tried to backup but it failed after scanning the phone for several minutes because it is encrypted.

So, now I need to decrypt the phone first, then backup, then repair and then restore just on the off chance that the Software Repair will fix my problem.

And if that does not work, I will need to send the phone off for repair which will take 5-7 working days AFTER they receive the phone.

You could not make this up!!

I used to have a Samsung S3 which developed a fault, I took it to the local Samsung repair centre who fixed the phone within 24hrs, fitted a new SP and I had my phone back the next evening!

I just bought a Z3 Tablet yesterday evening - maybe I should just take it back and swap it for a Samsung Tab S??

[Thommo]

You can not decrypt a phone once encrypted

[umernall]

Just checked - you are right - there is no decrypt option.

So much for 'Sony Tech Support' - they dont even know there own products!

That makes it even worse, I cannot backup the phone, will have to manually copy out files etc, and then hopefully the Google Sync will take care of the other important data.

Lol - you have to laugh.

Seriously, maybe I should just take my new Z3 Tablet back and buy a Samsung instead....

[Thommo]

If I were you I'd just take it back to the place of purchase if you have just bought it

[umernall]

Hi,

No the Z1 Compact is 10months old - the Z3 Tablet I bought brand new yesterday. Sorry - dont think I made that clear - the problem is with the Z1C phone - no the tablet.

The problem is with with the Z1 Compact - I have emailed the support department of the retailer to enquire about repair options.

I think I will try the software repair, as I dont think it is a hardware issue - otherwise rebooting would not fix the problem?

Cheers!

[Thommo]

Performing a system repair using PC Companion will factory reset your phone and erase all data on it except for SD cards but best to remove just incase

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

[Jake-SonyXperia]

Hi Harryw66,

You could also try clearing the Smart Connect application, as this is the software that deals with the headphones and any device that gets connected to the product.

Menu > Settings > Apps > All > Smart Connect > Clear Data 

Once done try using the headphones as per normal. You may also want to test alternative headphones, as this may be related to headphones directly.

let us know how you get on.

[civilista]

Thanks, problem solved

[Jake-SonyXperia]

Great, glad I could be of assistance.