headphone jack 3.5mm loose (doenst fit completely)

[Alvlin]

Hi,

I bought a xperia z1 (c6903).

when I try to connect handsfree to jack 3.5mm, it doenst completely fit and that is like loose.

and when I pull the cable, it come out from jack easily because doesnt fit completely.

I want to know is it my problem or this is for all user? and what is the solution?

thank you.

[Thommo]

Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

[Alvlin]

hello daer Thommo,

I cant not return my phone, because I bought it from US on a trip and I can not back to US.

I want to know is this problem in all xoeria z1 or it is just for my phone?

[Thommo]

I have a Z1 and my jack is fine

[giorgos42]

Unluckily your Z1 has the problem. You should contact Sony Support