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failed upgrade

failed upgrade

Good evening, I was upgrading my Z1 and I crashed and now will not turn over and when you turn me out before the boot screen with the word "sony" and then comes a black screen with a sign "cycle" and the word "failed update, be sure that you have connected your device to your computer and try again"!

Solutions?!

6 REPLIES 6
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_alexdon_
Expert

Download sony update service,retry the process.

alexdon

I will turn over the telephone, over the black screen with the message "update failed ..." is wrong therefore does not make me even download sony update!

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_alexdon_
Expert

So you will take the phone back or what?

alexdon

sorry for 

sorry for the mistakes, I'm Italian and I help in the translation with google translator: (
Every time I connect the phone to the PC to update it exits the written but then nothing!!

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_alexdon_
Expert

http://www.sonymobile.com/gb/tools/update-service/

Download and install.Use it to repair.

alexdon
Sam
Legend
Legend

Please follow Alexdon's advice but also ensure you do not have the phone connected when you start the process using either software.


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