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Disable Smart Connect / disable app key?(what even is the "app key"?) How, negative effects, etc?

Ellabelle686
Visitor

Disable Smart Connect / disable app key?(what even is the "app key"?) How, negative effects, etc?

I have an Xperia Z, you can skip to the last paragraph for the actual questions if you don't particularly care for the "why I'm asking" part.

I've listened to music through headphones while browsing google and whatnot before with no issues, but not for months (couple of system updates since then) and have never even heard of Smart Connect until today.

Today I put in my headphones to listen to music while I browse the internets, and it was fine for ten minutes or so, but then Smart Connect popped up asking me to assign an app key thing, I told it not to ask again and sent it away. Then it kept bringing up a different part of Smart Connect.. the screen you find under Headset > App key settings > Assign and search. I have "None" selected and no matter how many times I sent it away, it kept coming up! I'm talking anywhere between immediately after I've closed it to five seconds after I've closed it.. but usually immediately. It stopped when I unplugged the headphones, but while my headphones are in my phone is basically unusable. It also did this weird thing somewhere near the end of the whole experience where it slowly turned my music down to zero, without my prompting. I turned it back up, it slowly went down again, and I gave up, seriously frustrated!

(ACTUAL QUESTIONS:) There are options to remove or disable Smart Connect under the phone's App Settings, but it brings up a warning about how it's an in-built app and data could be lost and other apps may be affected. What other apps/data will be affected and in what ways? Google is not helpful. Also, where/what exactly is the app key? Is it something I keep accidentally bumping to cause this? If I can't uninstall/disable the app itself, can I disable the app key to make this stop?
23 REPLIES 23
meghan
Visitor

I disabled smart connect and it seems to be working fine now
mikedegunst
Visitor

Hello, i am experiencing this exact issue, except i also get a message spoken to me about using voice for Google search, i am using beats and have deinstalled the app, yet i still experience the issue(i deinstalled the app via the apps tab)
Rickard
Master

@mikedegunst

Hi and welcome to the community!

This happens when the key on the headset is being pressed. If this happens even though you're not pressing the key i'm afraid there's something wrong with your phone, headset or the headset is not compatible.

I recommend that you try your phone using a Sony headset to see if there's an issue with the phone.

belahavingtroub
Visitor

I'm unable to disable smartconnect. It's not listed under settings.apps. Please help. I have the same issue. It's the most annoying thing
Rickard
Master

Under Settings -> Apps you have a tab called "All". On this tab you should see Smart Connect if it's installed.

belahavingtroub
Visitor

The only tabs are 'downloaded' and 'sd card'
belahavingtroub
Visitor

It's definitely installed. I can open the app and it runs as soon as I plug headphones in
Rickard
Master

Have you tried swiping from the right side to the left side of the display? The tab "All" is to the right of the SD card tab.

belahavingtroub
Visitor

 
belahavingtroub
Visitor

Yep. All good. Found it. Thank you Slightly_smiling_Face