Contacts loading very slowly

[ketanbhavan]

Hi,

For a while now whenever I open my contacts it loads extremely slowly. This means I can't actually click to make a call for around 30 seconds approaching a minute at times.

Also when people call me because of this the contact name doesn't always appear as it just shows a number as if the phone doesn't recognise it's someone from my contacts list.

Is there any fix for this?

Thanks,
Ketan

[Qatrium]

Try this:

Go to Settings -> Apps -> All -> Scroll down to "Contacts" and clear cache, restart phone and try again.

[ketanbhavan]

Hi Quester,

I tried that and it loads a little quicker the first couple of times but then back to the slow load again. Is there a more permanent fix?

Thanks,
Ketan

[Qatrium]

Well, if you can do a Phone Repair it may fix it permenantly. You can do this through PC Companion.

[Jake-SonyXperia]

Hi ketanbhavan,

Welcome to the community,

I have supplied PC Companion repair instructions below, I hope it helps.

1. Before you start you have to download the PC Companion software from PC Companion
and install it on your PC.
2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.
Note! For some models you will be prompted to do a backup prior to the update and then restore.
3. Install and open PC Companion then select Support Zone.
4. Phone Software Update.
5. Start.
6. Repair Phone
7. Continue
8. Accept data removal
9. Next
10. Wait for prepare
11. Select Phone
12. Follow the connection steps

Let us know how you get on.